What is your returns policy?
We offer exchange or refund where the item is faulty or is not as described on our website. We do not accept returns on merchandise for change of mine.
We do want our customers to be 100% happy with their purchases, so if you are dissatisfied with an item please let us know.
Although we cannot exchange digital content (downloadable tutorials, patterns or video) patterns or DVD's due to copyright laws we respect your opinions. When purchasing digital content it is the customer's responsibility to ensure they have the bandwidth for the download.
We test all the tools we sell and pride ourselves on only carrying the best available. If you're having difficulty or are unhappy with a tool you bought, we may be able to help you get the results you expected.
In the event that you receive a product that is defective you can return it for a replacement product. It is important that you ship faulty merchandise back to us in a timely manner. A replacement product will be shipped to you once we receive the damaged item.
If we are unable to replace the product we will provide you with a refund of the cost of the item.
How do I return a product?
To return a defective product, please first notify us of your intention to return the item. This should be done within seven days of your receipt of the item. You can email us at firstname.lastname@example.org or call us on 07 4696 9825. We will provide you with instructions on how to return the item. All of the product and its parts, along with all of the packaging and a note with your contact details should accompany the product you are returning.